Shipping policy

Shipping Policy

At KinJewel, our products are fulfilled and shipped by our fulfillment partners. Shipping options, estimated delivery times and costs may vary depending on the product, destination and shipping method selected.

Order processing and production

Many of our products are made or prepared to order. Production and processing times vary by product and may also be affected by order volume, holidays and other circumstances.

Where available, current estimated delivery information will be shown on the product page and/or during checkout.

Please note that estimated delivery dates are estimates and are not guaranteed.

Shipping within the United States

Most of our core jewelry products for US customers are fulfilled and shipped from the United States.

Available shipping methods and current delivery estimates are displayed at checkout after you enter your delivery address.

Where offered, free standard shipping will be clearly shown at checkout. Faster shipping options may also be available for an additional charge.

International shipping

International shipping availability, rates and estimated delivery times depend on the product and destination.

Enter your delivery address at checkout to see the shipping options currently available for your order.

Tracking your order

When tracking is available, tracking information will be provided after your order has shipped.

Tracking information may take some time to update after the carrier receives the shipment.

If you have concerns about your delivery or believe your order may be lost in transit, contact us at support@kinjewel.com with your order number and we will help investigate the issue.

Damaged, defective or incorrect orders

If your order arrives damaged, defective, or you receive an incorrect item, please contact support@kinjewel.com as soon as possible.

Include your order number, a description of the issue and clear photos where applicable. We will assess the issue and work with our fulfillment partner to provide an appropriate resolution in accordance with applicable consumer law.

Please do not return an item unless we specifically instruct you to do so.

Customs, duties and taxes

International orders may be subject to import duties, taxes, VAT or other customs charges imposed by the destination country.

Unless otherwise collected or stated at checkout, any applicable import charges are generally the responsibility of the recipient. Customs requirements and charges vary by country, so customers should check with their local customs or tax authority if they require further information.

Order changes and cancellations

Orders may enter production shortly after they are placed. If you need to request a change or cancellation, contact support@kinjewel.com as soon as possible.

We cannot guarantee that an order can be changed or cancelled after production has begun.

Delivery addresses

Customers are responsible for providing a complete and accurate delivery address at checkout.

If you notice an error in your shipping information, contact us as soon as possible. Once an order has entered production or shipped, we may not be able to change the delivery address.

Delivery delays

Carrier delays, severe weather, customs processing, peak holiday periods and other circumstances outside our control may affect delivery times.

If your order has not arrived within the expected timeframe shown for your shipment, contact support@kinjewel.com and we will assist with checking its status.